Access your Webmail: (you will need to have your full email address and password ready)
https://mchost.com.au:2096

Recommended Secure Email Settings for access via a Mail client app such as Outlook or Apple Mail:

NB: the ports below are standard secure ports for the protocol but many email clients do not use these ports by default. Please check carefully when setting up an account. We do not support access using ports 143, 110 or 25 as they are insecure.

IMAP / Incoming
Server: mchost.com.au
Username: [your full email address]
Password: [as supplied]
Server Port: 993
Use SSL/TLS: ON

SMTP / Outgoing
Server: mchost.com.au
Requires Authentication: ON
Username: [your full email address]
Password: [as supplied]
Server Port: 465 (TLS/SSL) or 587 (No TLS/SSL)

Ensure Password Authentication is turned ON for both incoming and outgoing servers.

If you have a choice between SSL and TLS, please choose SSL

Mac users: you may need to turn off 'Automatically Manage Connection Settings' to be able to enter the Server Port numbers as above as they are not the default.

If you need instructions on using Gmail to retrieve your email via POP:

1. Go to Gmail.com on a laptop or desktop, click the cog in the top right corner and select "See All Settings"
2. Click the "Acccounts and Import" tab at the top
3. Find the section labelled "Check email from other accounts:" and click "Add an email account"
4. In the yellow popup window, provide the email address you want to add and click "Next »"
5. You will not able to use Gmailify, so click "Next »"
6. Username: Add the @ and the domain complete the new email address
7. Password: Type in the password as supplied
8. Server: Type in the mail server as mchost.com.au
9. Port: select 995
10. Check "Always use a secure connection (SSL) when retrieving mail
11. I do not recommend checking "Leave a copy of retrieved mail on server" unless you know what you are doing.
12. Click "Add account »"
13. Click "Next »" again to set up to send email
14. Type in your name if required
15. I recommend that you leave the Treat as Alias setting ON - unless you are managing multiple accounts in the one Gmail. More about Treat as Alias (in a new tab).
16. Click "Next Step »"
17. Again, fill in the following details for the SMTP / Sending server:
    SMTP Server: mchost.com.au
    Username: your full new email address
    Password: as supplied
    Port: 465
    "Secured connection, using SSL"
18. Click "Add Account »"
19. Gmail will send you a verification code, you can close this window, click Inbox, and assuming you've done everything right, you will see an email with a confirmation link. Click it, and you are good to go!

IMPORTANT: Gmail fetches email from POP accounts on it's own time frame. Emails send to your account might take anywhere up to 20 minutes to arrive.

Do not panic. You can go into the Accounts and Import settings and click "Check Mail Now" to force Gmail to check for new emails immediately.

Key information: Use the following POP settings if you know what you are doing:

POP / Incoming
Server: mchost.com.au
Username: [your new, full email address to import from]
Password: [as supplied]
POP & SMTP Server: mchost.com.au Incoming Server Port: 995
Outgoing Server Port: 465 Use SSL Secure connection: ON